Keep proper journalism alive. It's time to Back the Cable
The Bristol Cable

“A woman was denied emergency contraception at Asda. This is a private problem of public concern.”

When rights of different groups in society collide, compromises need to be made. But with reproductive rights, we need to do better so that women in need come first.


Illustration: object…

You probably already know this, but just in case you didn’t: Condoms are only 85-98% effective at preventing pregnancy. They’re good, but not failproof. Last weekend, a Bristol Cable member, Kate*, 35, had a condom break. She did what women do when this happens and went to her local pharmacy, in Asda Bedminster, to buy the morning after pill. What she was expecting to be a straightforward interaction turned into a stressful and ultimately quite shaming experience.

The morning after pill, officially known as Emergency Hormonal Contraception (EHC), isn’t sold over the counter. You have to consult with the pharmacist on duty before you’re allowed to buy it, and then hand over up to £35. Kate was expecting this, but what she wasn’t expecting was that the pharmacist could refuse to prescribe her the medication, even though it was in stock.

The pharmacy technician told her that the pharmacist wouldn’t sell the medication because of religious reasons, refused to get the pharmacist and wouldn’t tell her where she could go to buy it instead.

Kate says that an experience like this can easily leave women women feeling “grubby and unworthy”.

“I do suffer from other mental health conditions, which I hide very well from people, and this caused me a huge amount of anxiety. What was going to happen in the next pharmacy that I went to? It’s been years since I’ve found myself in this position, but nonetheless it’s really quite frightening.”

Kate ended up buying it from a pharmacist in Colford, who “was really shocked [that she’d been refused the EHC]. I spoke to other pharmacists too, they didn’t even know that you could choose not to do this medication.”

Under employment law, pharmacy professionals have the right to refuse to prescribe EHC for religious or personal reasons, but if they do, they have to signpost the patient to a pharmacist who will supply it. The General Pharmaceutical Council (GPhC) guidance states that the pharmacist should “recognise their own values and beliefs but not impose them on other people”.

Time is of the essence

Being refused at a pharmacy costs time. And time is of the essence. The morning after pill works for up to three days after unprotected sex, but the chances of it working decline the longer you leave it. It’s 95% within the first 12 hours, going down to 85% between 24-48 hours, and there’s only 58% chance of it working 48-72 hours after. Basically, the countdown starts as soon as the condom breaks. And if it happens at night, especially on a weekend, limited pharmacy opening times make your window of time even narrower.

I had a similar experience to Kate a few years ago. A condom broke on a weekend and I was starting a new job the next day. By the time the pharmacy was open, I was at work, trying to concentrate on learning the ropes and not on the time ticking down, getting closer and closer to being too late. When I managed to get to a pharmacy, in a short break in the middle of my shift, I was already more than 24 hours over and feeling quite stressed. The pharmacist wouldn’t provide it, didn’t suggest where nearby I could get it, and I had to wait until after my shift to try somewhere else.

Both our stories have happy endings: We managed to find somewhere in time. I’m sure most women do. But not before going through unnecessary stress and, let’s face it, shame. A quick google search finds a lot of stories of women either being refused the morning after pill, having to go from pharmacy to pharmacy to find one who’ll sell it them, to ones who manage to buy it, but not without feeling judged by the person selling it. It does make you wonder if this would be so difficult if it were something men had to acquire, if there’d be this level of shame attached to it.

I gave Kate’s MP, Karin Smyth a call. She’s done a lot of work towards getting abortion decriminalised in Northern Ireland, and said: “Just days before International Women’s Day, it’s deeply disappointing to hear about my constituent’s difficulty in accessing vital healthcare services.

“Given it’s 2020, we should be working towards improving women’s access to reproductive healthcare, not limiting it.

“This matter needs to be investigated to determine whether it was a one off or has affected more women locally. I’ll be continuing to pursue this issue to ensure the medical rights of local women women across Bristol South are respected and enforced.”

“Refusing to supply the morning after pill undermines our profession”

Ade Williams, superintendent pharmacist at Bedminster Pharmacy and contributor to the  Cable on healthcare inequalities, says that, while a pharmacist can choose not to provide certain services: “You must find alternative arrangements. You can’t just say to the patient: ‘Well you just have to find somewhere else’, that’s unacceptable. If I do that, I’m not really providing care, all I’ve done is pushed the problem back to you.

“It’s also very important that you do not make the patient feel in any way uncomfortable.”

Get our latest stories & essential Bristol news
sent to your inbox every Saturday morning

Cathy Cooke, pharmacy manager for a pharmacy in Emersons Green goes a step further. She wrote in the Pharmaceutical Journal earlier this week that refusing to supply the morning after pill “undermines our profession – no pharmacist should do it”.

She writes that pharmacy professionals need to be able to exercise their values and beliefs, “but not at the expense of the patient experience. Provision of dependable, quality pharmacy-based services is an important factor for public and patient confidence in the profession of pharmacy, as is ensuring patient-centred care.”

She tells the Cable: “Although I think pharmacists shouldn’t turn away people requesting EHC, this doesn’t mean that I think they should be forced to supply it if this goes against their beliefs.  

“Pharmacists shouldn’t accept a role where their beliefs compromise their ability to provide services offered, and I’m not convinced that a notice displayed when EHC isn’t available is a satisfactory way of managing this.”

7% of people were turned away for EHC and many women felt the consultation with the pharmacist left them “feeling uncomfortable, embarrassed or judged”.

Report from the Royal College of Obstetricians and Gynaecologists (RCOG), December 2019. Quoted in Cathy Cooke’s article in the Pharmaceutical Journal on 4 March, 2020

Cooke points out that the Royal College of Obstetricians and Gynaecologists (RCOG) published a report in December 2019 which found that, “although pharmacists generally provided a “non-judgmental service”, 7% of people were turned away for EHC and many women felt the consultation with the pharmacist left them “feeling uncomfortable, embarrassed or judged”.

“My grandmother tried to abort my mother with a coat hanger. It’s not something that’s outside living memory that women would try to do that to themselves.


Kate says that pharmacies should advertise the fact that they don’t offer certain services to stop people having to ask for something so personal only to be turned away.

“Why are we doing this to people? Why can’t we buy it at a supermarket like you can paracetamol? You can get condoms over the counter, you don’t have to explain yourself.”

“Our forebears have fought long and hard for us to have these reproductive rights. My grandmother tried to abort my mother with a coat hanger. It’s not something that’s outside living memory that women would try to do that to themselves. There’s no such things as outlawing abortion. All you do is outlaw safe and legal abortion and contraception.”

A spokesperson for Asda said: “All Pharmacists are entitled to hold a conscientious objection to supplying a medication over the counter. The requirements around doing so, and how to signpost a patient to another provider, are outlined in their Code of Practice.

“Whilst we do not question our colleague’s right to hold this objection, we understand that on this occasion, the customer involved did not feel they received the appropriate signposting and for that we are very sorry. We have rebriefed the store on the appropriate procedures to carry out and have apologised directly to the customer in question.”

*Names have been changed

A huge thank you to the Bristol Cable member who shared this personal experience. Has this happened to you and/or would you be interested in being part of a city-wide investigation into this? Please get in touch to either share your experiences or sign up to be part of our investigation:

Independent. Investigative. Indispensable.

Investigative journalism strengthens democracy – it’s a necessity, not a luxury.

The Cable is Bristol’s independent, investigative newsroom. Owned and steered by more than 2,500 members, we produce award-winning journalism that digs deep into what’s happening in Bristol.

We are on a mission to become sustainable, and our first target is to raise our membership income by 50% within 12 months. Will you help us get there?

Join the Cable today

Join 2,500 Cable members redefining local media

Your support will help the Cable grow, deepening our connections in the city and investigating the issues that matter most in our communities.

Join now

What makes us different?


Report a comment. Comments are moderated according to our Comment Policy.

  • Religion has no place in a pharmacy, if you will not dispense something simply because of your religious beliefs, then you are not good at your job. Plus religion is an outdated concept, it’s high time people stopped believing in fairy tales and got in the real world.


Post a comment

Mark if this comment is from the author of the article

By posting a comment you agree to our Comment Policy.

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Related content

Campaigners say St Paul’s dentist could have reopened sooner, after enquiry went unanswered

NHS denies busy surgery where thousands queued could have stayed open, but residents' group leaders call for more transparency.

Listen: The Debrief, digging deeper into revelations of institutional racism at a local NHS trust

Priyanka Raval discusses the inside story of her recent investigation into racism in health services, and what it says about the state of the NHS, with Cable colleague Matty Edwards.

‘The most liberating feeling’: how an ADHD diagnosis changed one Bristol business owner’s life

After her own personal journey, Lisa Whitehouse is determined to spread awareness and help others through her work.

Whistleblowers reveal institutional racism at local NHS trust

A Cable investigation spanning months has uncovered that complaints of institutional racism at University Hospitals Bristol and Weston NHS Trust went unheard, despite promises from management to tackle the issue.

Listen: Bristol Unpacked with BBC journalist Lucy Proctor on mad cows, Covid and conspiracy theories

Thirty years ago, BSE was spreading across the UK while the government insisted beef was safe. Neil asks Lucy, producer of The Cows are Mad podcast, about the scandal – and how conspiracy theories have thrived as trust in the establishment has nosedived.

Scotland will open the UK’s first safer drug consumption facility – Bristol should be next

Glasgow, where the UK’s drug death crisis is worst, has overcome opposition from Westminster to open a potentially life-saving overdose prevention centre. What does this mean for other cities wanting to tackle drug-related harms?

Join our newsletter

Get the essential stories you won’t find anywhere else

Subscribe to the Cable newsletter to get our weekly round-up direct to your inbox every Saturday

Join our newsletter

Subscribe to the Cable newsletter

Get our latest stories & essential Bristol news
sent to your inbox every Saturday morning