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Clifton care home loses third of residents during Covid-19 outbreak

Seven people with coronavirus symptoms have died at Carlton Mansions in Clifton, the Cable has been told.

Scrutinising institutions

A Clifton care home has lost more than a third of residents during an outbreak of coronavirus after seven people died, the Cable can reveal.

The home is Carlton Mansions in Clifton Down, which is run by major care provider Barchester, who have more than 200 homes in the UK. 

Not all the seven deceased residents had been tested for the virus, but all of them showed flu-like symptoms and difficulty breathing, according to a care worker who contacted the Cable after we published an investigation into care homes in the city. Other care workers spoke out about not being able to wear face masks early enough, and not enough residents and staff being tested. 

This comes as at least 97 care home residents died of coronavirus between 10 April and 8 May, according to data released this week. But this could still be an incomplete picture because the regulator the Care Quality Commission (CQC) received criticism for not collecting this data earlier, and there were a further 69 deaths during that period which were certified as not involving coronavirus.

New data from the Office for National Statistics (ONS) on deaths up to 1 May also suggests that for much of April, Bristol care home deaths involving Covid-19 outnumbered those in hospitals, which have been falling. 

The ONS figure for care home deaths in Bristol up to 1 May was 92, but academics at the London School of Economics have calculated that the number of deaths among care home residents that can be directly and indirectly linked to the virus is more than 22,000 nationally – which is more than double the current count published by the ONS. 

The worker said that only two of the residents at Carlton Mansions who died had tested positive with Covid-19, but some residents with dementia were not tested because they refused.

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“A lot of people who hadn’t tested positive or hadn’t been tested were showing symptoms,” they said. “It went through the whole home.” Barchester confirmed that some of their residents had died with Covid-19, but declined to confirm the exact figure. 

Staff did not start wearing face masks until the first confirmed case at the start of April, the worker said. Then in mid-April they got face shields, plastic goggles and gowns. They added that a number of staff have been off sick, either suspected of having the virus or testing positive after testing was finally made available in the last few weeks. 

Barchester said PPE was in place in the home by mid-March but did not specify whether this included face masks from the start. They also told the Cable that they currently had no confirmed cases of Covid-19, but that residents were still in self isolation in their rooms where appropriate. 

The worker said staff were “shaken” and they had never seen anything like this. “It feels like you’re working on death row.”

“A whole month we’ve been in lockdown, on 12 hours shifts with people dying every week, I needed a break from this.”

“You go into work and it’s so worrying. You have to wear a gown, gloves, mask, face shield, plastic apron every time you’re in the building, and you change it with each client. It’s hot and you’re in that for 12 hours, all day long. You’re up and down stairs, it’s making the job very hard for the staff.

“A whole month we’ve been in lockdown, on 12 hours shifts with people dying every week, I needed a break from this.”

A spokesperson for Barchester told the Cable: “Every one of these deaths is a tragedy for all of us, and we send our heartfelt condolences to our residents, their families and our staff that have suffered. 

“We can confirm that there are currently no confirmed cases of COVID-19 in the home, and we have clear protocols should a resident or member of staff show symptoms. The home is in regular contact with Public Health England and the local authority. 

“The safety and wellbeing of our residents and our staff is our utmost priority and we are closely following the official advice. We respect the privacy of our residents and staff in all matters and can therefore make no further comment at this stage.”

In 2018, Carlton Mansions was rated as Good by inspectors the CQC.

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  • My Mother has been a resident in Carlton Mansions for a year now and I cannot fault the care and attention given by the staff has been excellent. Every aspect of mums physical and mental health needs are always promptly attended to and Mum is happy and settled there. Being a smaller residential home it has a lovely family feel, Mum enjoys the continuity of care and the loving caring nature of all staff. Whenever I have visited Mum the atmosphere is very calm,welcoming, transparent and the communication is very open. In these unprecented and tragic times my thoughts go out to all the residents, but my heartfelt thanks go to the brilliant, caring and dedicated staff that have endured so much sadness over these past few months. I cannot praise them enough in their stoicism and professionalism which they show day after day. Thank you for caring for Mum.


  • Sadly Carlton Mansions is closing its doors after over 20 years of being a very good care home. Once it was family owned. Then recently lIt’s had financial problems since 2016 when we are informed that owner Four Seasons ran into debt with the Landlord.. the company was taken over by Brighterkind then Barchester who now say they want to make vast improvement to the building as well as Yatton Hall.
    Managers have come and gone in the past 2yrs.
    All the caring and wonderful care workers and other Staff are being dismissed by redundancy. Residents moved to new homes.
    It is a lovely old house and we hope the original features will be kept in any future refurbishment as and when this happens.
    . . Carlton Mansions is generally a good place. Or rather has been an exceptional place often without a manager and in midst of an outbreak.. the team continued to provide the best care. Noone can ever fault anyone at this home. It may be old in a shabby chic way its homely and just needs decorating.


  • I used to work here. There is nothing wrong with the care standard despite the changes on manager which were 3 managers.. in 3 years. Cqc gave good ratings. It was an OK place. The problem was not enough effort went into presenting and promoting it to people. Rooms were decorated then locked.
    But then less clients come in a home in this pandemic anyway. Now they close it for so say refurb. Make staff redundant bang on Christmas.. then get residents out b4 Christmas. Very sad. This is down to management.


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