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‘My operations were cancelled because of Covid. I’m still waiting in pain.’

Russell Pugh is one of many frustrated patients whose surgeries have been pushed down the queue since the pandemic began.

Coronavirus in Bristol

“You listen to the news reports and some people apparently are still getting operations. How can they still be getting operations? Who are these people? When the likes of me have been told nothing’s happening.”

Russell Pugh, a 62-year-old from Weston-Super-Mare, has been waiting for a spinal operation since January, as well as surgery on his hand. He has a herniated disc in his spine, causing pain he compares to “being kicked by a horse”. On top of this, Russell suffers with sciatic pain “from hip to toe”. He needs a discectomy to release the pressure and free up these sensitive nerves which are spreading pain down his legs.

The other operation he’s waiting for is on his left hand, to remove the trapezium (small bone at the base of the thumb) which is affected by painful arthritis –  he has had the right one removed already. Russell is managing his pain with co-codamol – “more than I should, to be honest” – and the long-term use of medication has led to digestive issues such as constipation. 

“The thing that bothers me is the people that are going about as if nothing is happening. People walking about with no face masks on in supermarkets irritates me because the more they do that, the longer I have to wait.”

The pandemic crisis has led to Russell getting stuck indefinitely in this agonising pain, alongside thousands of others whose operations are ‘elective’, which means planned in advance, unlike life-saving or emergency surgery. As many as 3.6 million people aged over 50 in England had hospital treatment cancelled between February and May this year, due to the pressures of coronavirus on the NHS.

Pain is nothing new to Russell, as he has been suffering for years. Russell has already had a similar spinal operation, in November 2018 at Weston General Hospital. When this second disc herniated, his consultant suggested he have the operation at private hospital Nuffield (as an NHS patient), which he said would be faster than going on the NHS waiting list of six months. “He didn’t want me to wait that long and suffer with the pain,” Russell says. That was back in January 2020, and that’s when things started to go wrong.

After the consultation he waited a few weeks without hearing anything. He rang Somerset Clinical Services and found out the request for the operation had accidentally been filed instead of actioned. He was referred for a consultation at Nuffield Hospital at the end of March – but only to find out that his operation had been put on hold because of coronavirus. 

Time ticked on. Russell and his wife had bought in extra supplies as they knew they would have to isolate for two weeks before the operation; his wife had cleared with her work that she would be able to work from home during the isolation; they waited.

In July, Russell was told he wouldn’t be getting any operations “as long as there are people still getting the virus” and to go to A&E “if your back’s that bad”.

Russell did not want to go to the emergency department. “I thought what’s the point of going to an A&E department that’s going to be overflowing at the doors with patients, when I can control [the pain] with drugs? […] I don’t want to ring 999 because I know what’s going to be the outcome. Nothing will happen. They’ll turn round and say ‘carry on taking the pain killers, we’re sorry that you’re in so much pain.’”

More people waiting for surgery in second wave

Russell is just one of the millions caught up in similar nightmares: waiting for ‘non-urgent’ operations, while NHS resources are stretched to breaking point by the pandemic. 

For a brief spell in May, it looked like normal service would be resumed, but then Covid infections started to rise again. 

We don’t know how many operations have been cancelled during the second wave because data is not being collected, which NHS England said was in order to “release capacity to support the response”. But the number of patients having to wait for more than a year for surgery has soared. The 163,000 people waiting this long as of October 2020 was more than 100 times higher than the same time last year and the highest level since 2008.

The number of Covid patients in Bristol’s hospitals peaked in late November at just over 250, which meant some elective surgery had to be cancelled. The local NHS was under extreme pressure due to Covid outbreaks, high staff absence and difficulties discharging people back into social care.

On 27 November, Robert Woolley, the chief executive of University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) said the Bristol and surrounding areas was “one of the worst affected areas in England” for Covid-19. 

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“We are making every effort to make as much elective planned care as we can but it is true that we are seeing a higher proportion of cancellations of surgery than we would like, and that is just because of the pressure on our critical care facilities and ward beds.”

He added “We have very little in the way of lower priority elective care going on, particularly at the BRI. We are maintaining as much of the high-priority elective surgery, particular cancer surgery, as we can.”

Eventually, Russell became so frustrated with waiting and hearing nothing about his operations, he contacted his MP John Penrose. On 6 November, Penrose wrote to Colin Bradbury, the Area Director of NHS Bristol, North Somerset and South Gloucestershire CCG, putting forward Russell’s plea.

For Russell, it is the lack of communication or any indication of how long his wait will be that is causing the most stress, and is beginning to impact on his mental health. “It’s horrendous. I can not believe how much it gets you down. Mentally-wise. It really strikes you. And when there’s nobody you can talk to…it [compounds] it massively.”

But as high infections in the city have fallen in response to lockdown measures, the number of people in our hospitals has also fallen in the last few weeks. 

With this finally came some good news for Russell. On 9 December, he got a call from Somerset surgical services saying they were looking to do some elective surgery at other hospitals. Russell would have to travel to Tetbury in Gloucestershire, but he might have his hand surgery in January. Still no news on his back surgery. 

For Russell and many in his position, the waiting and uncertainty goes on. “The thing that bothers me is the people that are going about as if nothing is happening. People walking about with no face masks on in supermarkets and they just look at you, like…[pulls gormless expression]. That irritates me because the more they do that, the longer I have to wait.”

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  • Something else that has come to lite if I get offered an operation in another hospital I would have to find my own way there and back, so like me who’s wife doesn’t drive and we don’t have family or many friends around us to take time to take me there I would have to get a taxi, the hospital they have suggested is Tetbury hospital which is 47 miles from home so I would have to pay the taxi 94 miles as for out of area you have to pay the return journey and that would be 188 miles in total one taxi there and one in return on discharge, I don’t know the rate for taxi’s but I would imagine it would be pricey and the other side if I refused to go I would have to go back to my GP to start the referral all over again, yes folks it’s in the small print, and they want to shut Weston-super-Mare A&E there’s no sense there at all, shut one to move the funds somewhere else it needs talking about folks.


  • Hi
    My daughter has got the same problem and is waiting for an operation unable to walk with with the crippling pain she is now in fear of losing her job .
    No clue as to when she might get sorted out its now 12 mths her employer wants to know if and when she can return to work .


  • My daughter is at her wits end and in pain because her operation is a year overdue because if covid.She can’t take much more.She is in pain and is suffering.What can we do


  • I have been waiting over a year for a hip replacement my right hip disentgrated and on maximum pain killer tablets for over a year . I have had swabs and blood tests ,I have had the pre operation interview and had the anethist appointment. He told me he hoped to do the operation in 4 weeks I phoned the hospital and they increased that to 8 to 12 weeks. I rang again today and it’s now increased to 4 to 5 months they said this was due to increase case’s of COVID and as a parting comment this couldn’t be guaranteed. I see all restrictions of COVID are not in force I wear a face mask etc. But the majority of people are not where is the sense in lifting restrictions putting more and more people in hospital and people like me have to suffer pain every day and can’t have the surgery because it’s full of COVID patients . I worked 50 years and paid into our NHS and have no idea when they can treat me it’s a National Disgrace .


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