Keep proper journalism alive. It's time to Back the Cable
The Bristol Cable

Local delivery app launches to ‘save’ Bristol’s independent bars and restaurants

The app will be an alternative to Just Eat, Uber Eats and Deliveroo, putting money back in the pockets of business owners fighting to stay afloat during the pandemic.

Coronavirus in Bristol

“I signed up to Deliveroo just before the first lockdown, but we don’t do it any more. It’s not viable for us,” says Sebastian Merry, co-owner of The Cloak & Dagger on Cheltenham Road. “They take too much of a cut. We ended up not even breaking even.”

From every order, delivery app companies including Just Eat, Uber Eats and Deliveroo take approximately 30% of the total cost to the consumer – up to 36% with Deliveroo. After some pubs, restaurants and venues closed for six out of the nine months from March to December 2020, Bristol’s hospitality sector has been brought to its knees by the pandemic. In some cases, the little money that businesses are still making through takeaway orders is disappearing entirely on commission charged by the big apps.

After paying a £350 sign-up fee at the start of the first lockdown, Merry says their business consistently lost money despite being busy with takeaway orders. When it took two weeks for Deliveroo to change their seasonal menu, Merry had to find a better solution: “It was threatening my ethos and how I run my restaurant.”

They began offering delivery through their own website, with Merry cooking and business partner Jenna Graves – who opened the venue in August 2019 – delivering takeaways. Now, they are one of 40 venues signed up to a new app, developed by the Bristol-based British Association of Restaurants, Bars and Independents (BARBI).

Cloak & Dagger no longer offers delivery through the major apps. (Photo: Jess Connett)

Facing the delivery giants

Research from 2020 estimates that Just Eat, Uber Eats and Deliveroo earned a combined £1bn from UK restaurants in a single year, with Bristolians forking out £29m.

“They charge absolutely atrocious commission levels for what is effectively a piece of software and some marketing,” says Brendan Murphy, co-founder of BARBI. “There are too many companies taking too big a share of small venues’ costs. I’m pretty confident that McDonalds aren’t paying the same commission as a restaurant on Gloucester Road.”

BARBI’s app will charge 15% commission, dropping further once development costs have been covered. The price to customers stays the same, but more money goes to the venue.

“If people use this, they are going to save their favourite restaurant, their favourite bar. And jobs as well,” says Murphy. “This app has been built by Bristol, for Bristol, to save Bristol. The whole point is keeping that money within Bristol’s economy.”

Delivery drivers could also benefit, as BARBI promises to pay a fairer base wage. Bristol’s Deliveroo drivers have been campaigning since 2018 for better working conditions and higher pay, but still say they earn as little as £5 per hour. In January, Deliveroo was valued at $7bn ahead of being launched on the stock market.

Merry says the big delivery companies could afford to take smaller percentages, rather than cutting into restaurants’ profits. “Why do independents like BARBI have to create their own app so we can survive? It’s a great thing that BARBI has done it, but what we need is for people to stop ordering from Deliveroo. Most restaurants do click-and-collect or takeaway through their websites. We need the public to start using an app that looks out for the little man.”

BARBI is not the first to develop a delivery app during the pandemic: in May 2020, V-Cars launched Veezu Delivers, with taxi drivers delivering food and groceries. It failed to attract a viable market share, and in November the service was “paused” and the app taken down.

An alternative to apps

Some businesses are choosing to find a takeaway model that avoids apps altogether – and finding it financially viable. Like Merry, Graham Faragher initially put his restaurant on Deliveroo in March 2020. Farragher has run Bertha’s Pizza in Wapping Wharf since August 2016, and was keen to keep the business going as a takeaway during the first lockdown. There was appetite from customers: the team were making 800 pizzas a week, but not a penny of profit, Faragher wrote in Bristol24/7.

“At the time we were grateful to have Deliveroo as an option,” Faragher told the Cable. “Details of grants and furlough had yet to be clarified and we felt lucky to have a model which allowed us to continue supporting the team. In hindsight, it was a huge amount of work, largely for Deliveroo’s benefit.”

By taking Bertha’s pizzas off delivery apps, Graham Faragher can afford to share his profits

Though he says it can be profitable to run a delivery business, Faragher is currently only offering click-and-collect through the restaurant’s own website. Being able to keep the profits within the business means he can afford to share them: he now donates a proportion of the money from larger orders to food poverty charity FareShare South West.

While customers can make choices that help individual businesses, Merry holds the government responsible for ensuring the sector survives. He currently can’t afford to furlough their staff because businesses must now pay National Insurance and pension contributions. Local Restrictions Support Grants of up to £3,000 don’t cover the rent.

“I try to be positive: it’s 2021, we’ve made it almost a year, the end is in sight,” he says. “But it’s the uncertainty, the government not communicating with us.

“I had a panic attack a couple of weeks ago, overthinking things. It’s stressful. I’m 32 and I’ve got everything I own in this business to keep it from going under.”

Looking ahead to 2021 

After a dismal year, the sector is hoping for positive news – and some has already come. In mid-January the Supreme Court ruled that insurers must pay out to small businesses affected by Covid-19, if they had taken out business interruption insurance. Remunerations to 200,000 policyholders could total £900m.

Pam Lloyd has worked in food and drink PR in Bristol for the past 15 years. She predicts the major challenges this year will come once government support ends: 2.7m are forecasted to be unemployed by June. “Higher taxes, less disposable income and concern about affording the basics may be more at the forefront of people’s minds, despite their desire to support local hospitality,” she says.

Pam Lloyd says the future of Bristol’s food and drink sector is still uncertain

“On the other hand, the 1918-1920 Spanish Flu pandemic was followed by the roaring ‘20s, a period of economic prosperity and cultural innovation. It is still too early to know how people will respond and whether, despite their appetite to support local business, they will feel able to.”

BARBI hopes their app will be part of an industry-wide shake-up when the UK emerges from the pandemic, challenging the ‘race to the bottom’ culture incited by takeaway apps and sites like Groupon – a culture they say was unsustainable even before Covid-19. “With the first 50 venues using the app, they could secure 140 jobs in Bristol,” Murphy says. “It’s going to be good for everyone.”

Download the app here

Join 2,500 Cable members redefining local media

Your support will help the Cable grow, deepening our connections in the city and investigating the issues that matter most in our communities.

Join now

What makes us different?


Report a comment. Comments are moderated according to our Comment Policy.

  • This is great, thanks for sharing!

    I think it would be a great help if you can make the download link easier to find.


  • Hi – really want to support this but downloaded the app and can’t get any further – and no restaurants seem to be registered?


  • Maybe change the cover image to the barbiapp logo?


  • Great initiative. Terrible app – at the moment. Devs take note.


  • Poor, needs more research. Online aggregators drive huge customer for independent restaurants. It’s a good idea, I get the premise and sentiment but labelling it to give restaurants money back in lockdown is naive. Huge volumes of restaurants have had their best years yet. Aggregators have bought them to the online market where they themselves have sometimes struggled. I use the terms winners loosely in a pandemic but many independent restaurants have been winners throughout the last year. It’s not just “some marketing” – it’s mass marketing, with clued up teams supporting restaurants to boost their online presence. It works both ways, customers once finding their favourite takeaway on online aggregators will also have the choice to venture directly to the restaurant after, ask yourself why that doesn’t happen.


  • Question for the Cable and other readers:

    Can anyone else get the app to work? I can’t on my Samsung SM-A310F, from 2016 even though all other apps work.

    Did you interview any other restaurants for this article? Do you still have that list? I’d happily order a takeaway directly from a restaurant than have a cut go to the delivery app, even if my selection is more limited.


Post a comment

Mark if this comment is from the author of the article

By posting a comment you agree to our Comment Policy.

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Related content

‘He was our godfather’: Bristol musicians remember Mark Stewart

It’s a year since the Pop Group singer, a revered figure of the post-punk era, died aged 62. Beyond the uncompromising legacy of his own releases, his influence remains etched into his home city’s musical DNA.

Owner of ex-pub and cinema should up his landlord game before developing more flats, say tenants

High-profile plans to turn a former Wetherspoons on Church Road into housing have been withdrawn this week. Some tenants of the developer, Landrose, say it needs to improve its service to people already living in its properties.

‘We can move the dial’: can Massive Attack set a new benchmark for low-carbon live music?

The legendary Bristol band have announced a huge hometown show for 2024. But will the eco-friendly event provide a model for a more climate-conscious live music industry?

‘Speaking is a political act’: Bristol artists push Arnolfini for action over Palestine controversy

The prominent gallery has apologised for cancelling two events from the Palestine Film Festival in November – but an emerging artists-led campaign says it doesn’t go far enough.

Listen: Bristol Unpacked with Ruth Pitter on the role of the charity sector, pioneering Black theatre and her recent MBE

Neil chats to Ruth, a daughter of the Windrush generation, on her decades of work with Bristol's voluntary and community groups, how that's changed as public services have been cut – and whether she feels conflicted about receiving an honour associated with empire.

Listen: Bristol Unpacked with Watershed CEO Clare Reddington on cinema, class and council cuts

As Bristol City Council slashes spending on venues including arthouse cinema Watershed, Neil asks its boss Clare why funding the arts matters, and whether the sector's reputation as catering mainly to the well-heeled is justified.

Join our newsletter

Get the essential stories you won’t find anywhere else

Subscribe to the Cable newsletter to get our weekly round-up direct to your inbox every Saturday

Join our newsletter

Subscribe to the Cable newsletter

Get our latest stories & essential Bristol news
sent to your inbox every Saturday morning